Meet our Service Advisors and the rest of the Team!

Click on one of the people below to find out more information.

  • Tom Duenkel,
    Service Director
    (480) 497-7601

    Hi, I'm Tom Duenkel, the new Service Director at Berge Ford.  I'm excited to meet and get to know all of you.

    I have spent the last 30+ years in the automotive industry.  Starting as a Ford dealership technician in my home state of Wisconsin, I worked my way into management at a relatively young age.  Along the way, I earned two degrees - one in Automotive Technology, and one in Business Administration.  I have extensive large dealership, high volume experience, and look forward to enhancing our customers' service experience here at Berge. 

    I love to put a smile on people's faces, and watching our employee's career dreams come true.  I enjoy traveling, music, and home improvement projects.  Please stop in and say HI - I would enjoy meeting you! 

  • Joey Zaffino,
    Assistant Service Manager
    (480) 497-7608

    Hi, I am Joey and I have worked at Berge Ford for 5 years. I started out as a lot attendant and worked my way up to a Service Advisor, which I have been for the last 4 years. I enjoy the family atmosphere that Berge Ford provides. I also enjoy assisting our customers with their service needs to get them back on the road safely.

    When I am not at work I like to play with my kids, participate in competition shooting and going to the gym.

  • John Ernst,
    Technical Service Manager
    (480) 497-7572

    Hello, my name is John Ernst and I'm proud to be a member of the Service Department at Berge Ford. I have been working in the automotive repair industry 19 years.  My experience includes working as a Ford Service Technician and holding various dealership technical support roles within Ford Motor Company. 

    In addition, I have a Bachelor of Science degree in Automotive Management from Ferris State University.  I've been married for eight years and have a daughter. When I'm not working or spending time with my family, I can be found at the local drag strip with my racecar.

  • Sergio Diaz,
    Service Advisor
    (480) 497-7611

    Hi, I am Sergio and I have been a Service Advisor for 28 years. I have worked at Berge Ford for the last 25 years. Working with people, my customers, everyday is the favorite part of my job. I like to make them feel at home when they come in for service; like they are part of the Berge Family!

    Family is important to me and so in my spare time, my wife and 4 kids enjoy going out to eat and going to the movies. We like to play sports too.

    Hola, mi nombre es Sergio Diaz, soy representante del servicio de Berge Ford. Tengo 24 anos trabajando con Berge Ford, cualquier  servicio o pregunta que necesite por favor comuniquese conmingo, cera un placer. Poder ayudarlos.

  • Tim Drake,
    Service Advisor
    (480) 497-7612

    Hi, I am Tim and I have been a Service Advisor for Berge Ford the last 5 years. I love the people here; my customers and my co-workers! I am committed to making sure your visit with our Service Department is exceptional!

    I also work closely with our sales department and can assist you in making the very best transportation decision possible on a new, CPO or used vehicle.

    I enjoy hunting when I get some time off, with my friends and family.

  • Nicolette Dunn, Service Advisor
    (480) 497-7615

    "Hello there! I'm Nicolette Dunn, I am the newest member to join the Service team here at Berge Ford. I have been a service advisor for 10 years; 9 of those years have been spent with Ford dealerships. I am very passionate about helping others get their vehicles safe and ready for the road.  I understand the importance to keep your vehicle road-worthy and continue the enjoyment of your investment.  

    I recently moved here from Southern California.  In my free time, you will usually catch me on random off-road adventures with my dog in tow. I also enjoy attending competitive off-road races in the desert and Baja, trap shooting, tinkering with diesels and modified cars, or a good old-fashioned night of camping with a bonfire and good friends."

  • David Harney,
    Service Advisor
    (480) 497-7618

    Hi, I am David and I have been a Service Advisor for 20 years. I have worked at Berge Ford for the last 14 years. My favorite part of the job is getting to know my customers. I like to talk to them about their interests, jobs, family, or hobbies. I like to make them feel welcome here.

    I'm a family man so in my spare time I enjoy spending it with my wonderful wife and 3 great kids. I try to keep myself in shape, so I exercise at home; the kids workout with me too, which is always fun.  I am also an amateur musician and play drums and bass guitar when I have the chance.

  • Rod Mills, Service Advisor
    (480) 497-7605

  • Fernando Pacheco,
    Service Advisor
    (480) 497-7623

    Hi, I am Pacheco and I have been with Berge Ford for over 25 years. I have been a service advisor or the last 10. The favorite part of my job is taking care of my customers and addressing their concerns with their vehicles; fixing their vehicles and make them feel safe and secure.

    In my spare time I enjoy volunteer work, eating out and golfing.

    Hola mi nombre es Fernando Pacheco, tengo 24 anos trabajando en Berge Ford. Estoy aqui para server
    La comunidad  para nuestros Hispanos, en el Departamento de Servicio. 

  • Nick Wheeler, Service Advisor
    (480) 497-7506

  • Jim Cortina,
    Fleet Service Manager
    (480) 497-7607

    Hi, I am Jim and I have been a Service Advisor for 27 years. I have worked at Berge Ford for the last 25 years. My favorite part of the job is getting to know my fleet customers. I like to talk to them about their industry and about their work.

    I like to spend time with my family. My son plays baseball and we enjoy watching his games and I like riding my Harley with my wife. 

  • Joe Price, Fleet Service Manager
    (480) 497-7519

    Hi! My name is Joe Price. I have spent the last 30+ years in the Automotive Industry. I have been a Manager in the Aftermarket for 15 of those years, and since 2000 have worked  for Ford as a Service Advisor and in Commercial Service. 

    I enjoy traveling and hiking in my spare time. Se Habla Espanol. Thanks and I look forward to taking care of your vehicle's service needs.